Join us for our March 2026 Meeting!!

Investigating Workplace Complaints: A Step-by-Step Guide for HR

March 11th, 2026

Hilton Double Tree 

Check in:11am-11:30am

Announcements/Networking:11:30am-Noon

Presentation: Noon-1:00pm

Workplace complaints - whether about harassment, discrimination, or misconduct - require swift and effective action to ensure legal compliance and maintain a positive workplace culture. This session provides a comprehensive, step-by-step guide for conducting thorough and defensible internal investigations. From receiving the initial complaint to implementing findings and resolutions, HR professionals will gain practical tools and strategies to navigate these challenging situations with confidence. Attendees will learn how to balance legal requirements, protect employee confidentiality, and minimize organizational risk.

This session equips HR professionals with actionable steps to handle workplace complaints efficiently and fairly, reducing the likelihood of legal consequences while fostering a respectful work environment.

Three Key Takeaways for Attendees:

1. The Investigation Framework:
   Attendees will learn the essential stages of an investigation, including intake, fact-finding, documentation, and resolution, ensuring all processes are consistent and defensible.
2. Interviewing Best Practices:
   Practical tips on conducting effective interviews with complainants, witnesses, and the accused, including how to ask open-ended questions and handle difficult conversations.
3. Legal and Ethical Considerations:
   Insights into maintaining confidentiality, avoiding retaliation claims, and addressing common pitfalls that can compromise the integrity of an investigation.

Meet your presenter

David Miklas owns a Labor & Employment law firm and for 27 years he has practiced all types of labor and employment law exclusively representing Florida employers.

He has written hundreds of employment law articles, is the co-author for the premier legal textbook used by lawyers for Florida employment law, is a frequent employment law presenter and is a nationally recognized speaker and an invited guest lecturer addressing employment law and human resource issues with over thirty universities, including Harvard.

Mr. Miklas graduated from the University of Florida College of Law.

Cost for Students: $15

In-person Cost for Members: $35

Cost for Non-Members/Guests: $45

Walk-ins (if available): $45

Please RSVP by Monday, March 9th, 2026

Cancellations must be emailed to info@shrmswfl.org by noon, Monday March 9th to qualify for a refund. No shows will be billed.